sinardewaPrivacy Policy
This page describes what we collect when you use sinardewa and how we keep that data protected. We at sinardewa take your privacy seriously and handle your personal information according to data-protection principles and the laws applicable in our operating regions.
When you create an account on our platform, deposit funds via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks (mobile banking, local payment, online payment, e-wallet), or place bets on Liga 1, Piala AFF, Champions League matches, or live-dealer tables, you provide us with information. We use this information only to operate our sportsbook and casino services, verify your identity, process your payments, and communicate with you about your account.
Our privacy practices reflect our commitment to transparency. You retain certain rights over your data, including the right to request what we hold about you or ask for its deletion under applicable law.
What We Collect on sinardewa
We at sinardewa collect information in several categories. When you register your account, we collect your email address, name, date of birth, and chosen password. During our know-your-customer (KYC) process, we collect government-issued identification documents (passport, national ID card) and proof of address (utility bill, rental agreement). We photograph or upload these documents to verify your identity before we allow deposits or withdrawals.
When you deposit funds, we collect payment information—the payment method you choose (QRIS, bank transfer, mobile wallet), the amount deposited, and the timestamp of the transaction. We do not store your full banking credentials; payment processors handle sensitive banking data according to their own encryption standards. When you place bets on Liga 1 matches, Piala Indonesia fixtures, or live-dealer games, we record your bet details, stake amounts, odds, and outcomes. This information forms your account history and is retained for settlement, dispute resolution, and regulatory compliance.
We also collect technical information—your IP address, device type, browser version, and session timestamps. We use this data to detect fraud, troubleshoot technical issues, and understand how you interact with sinardewa. We may use cookies to remember your login status and language preferences.
Our Use of Your Data
We use the information we collect for specific purposes. Identity documents verify that you are who you claim to be and that you meet age and legal requirements. Payment information processes your deposits and withdrawals and records financial transactions for accounting purposes. Bet history settles your wagers, calculates winnings, and provides evidence for dispute resolution. Technical data helps us maintain platform security, detect unauthorized access, and optimize our systems for performance.
We do not use your data for marketing purposes unless you opt in. We do not sell your personal information to third parties. We do share certain information with payment processors (e-wallet, mobile banking, local payment providers, banks) and verification partners who need it to complete transactions or confirm your identity. These partners operate under data-protection agreements requiring them to use your data only as necessary.
Our sinardewa Data Protection Practices
We at sinardewa protect your data through industry-standard encryption. Connections between your device and our servers use SSL/TLS protocols, which scramble data in transit. Stored data is encrypted at rest on secure servers. We limit access to your information to sinardewa staff members who need it to serve you—support personnel handling account issues, compliance officers verifying identity documents, and payment processors settling transactions.
Data Retention on sinardewa
We retain your personal information for as long as your account remains active and for a period thereafter to satisfy legal and regulatory requirements. Identity documents are kept for anti-money-laundering compliance. Transaction records are retained for financial and dispute-resolution purposes. Once your account is closed and the retention period expires, we delete or anonymize your data, subject to any legal holds that may apply.
Your Rights Regarding Data on sinardewa
You have rights over your information. You can request access to what we hold about you by contacting our support team. We will provide a copy of your personal data in a portable format. You can request correction of inaccurate information. You can ask us to delete your data, subject to legal retention requirements. You can object to certain uses of your information, such as automated decision-making.
To exercise any of these rights, contact sinardewa's support team with clear identification of what you are requesting. We respond to data-access requests within the timeframes required by applicable law, typically within 30 days.
Cookies and Tracking
We use cookies—small text files stored on your device—to enhance your experience on sinardewa. Session cookies remember your login status so you remain authenticated while browsing. Preference cookies store your language choice and display preferences. We use analytics cookies to count page visits and understand user behavior, but this information is aggregated and does not identify individuals.
You can control cookie settings through your browser. If you disable cookies, some sinardewa features may not function properly. We do not use third-party cookies for advertising or cross-site tracking.
We at sinardewa collect data only for legitimate operational purposes—never to sell, profile, or market to you without your consent.
Security Incidents and Data Breaches
We maintain security protocols to prevent unauthorized access to your data. In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law. Our incident-response team investigates the breach, contains the damage, and implements corrective measures to prevent recurrence.
Third-Party Links and Services
sinardewa may display links to external websites or services. We are not responsible for the privacy practices of third parties. If you follow a link away from sinardewa, review that site's privacy policy before providing your information.
Contact Us About Privacy
If you have questions about how we handle your data, concerns about your privacy on sinardewa, or wish to exercise your rights, contact our multilingual support team. We respond to privacy inquiries during standard business hours. Our team can clarify our practices, assist with data-access requests, or escalate your concern to our privacy officer if needed.
We review this privacy policy periodically and update it to reflect changes in our practices or applicable law. Continued use of sinardewa indicates your acceptance of our current privacy practices. If you disagree with our policy, you may close your account and request deletion of your data subject to legal retention requirements.